Frequently Asked Questions

788wib requires identity verification before processing your first withdrawal. You will need to submit a clear copy of a valid government-issued photo ID — a Pakistani CNIC (Computerised National Identity Card) or a valid passport are the standard accepted documents. In some cases a proof of address or payment method verification may also be requested. KYC protects you as much as the platform — it ensures no one else can withdraw funds from your account.

No. Each person is permitted to hold only one registered account on 788wib. Duplicate accounts — including accounts opened under a different name or email — are a breach of our Terms & Conditions and will result in closure of all associated accounts. If you have forgotten your login credentials, use the "Forgot Password" option on the login screen or contact our support team for assistance.

Most contact details — such as your email address or phone number — can be updated directly from the Account Settings section of your dashboard after login. Changes to your legal name or date of birth require supporting documentation and must be processed by our support team. Contact us at [email protected] with your request and the relevant supporting documents, and we will assist you promptly.

You can request permanent account closure by contacting our support team via Live Chat or by emailing [email protected]. Before closing, ensure that any remaining balance is withdrawn, as unclaimed balances will be handled in accordance with our Terms & Conditions. If you are closing your account due to concerns about your gambling habits rather than general preference, we strongly encourage you to consider our Self-Exclusion tool instead — it provides a more structured and protective closure. Learn more on our Responsible Gambling page.

788wib supports a range of payment methods familiar to users across Pakistan. The deposit page lists all currently available options, which may include references to services such as Easypaisa JazzCash Raast HBL UBL Meezan Bank Bank Alfalah and major debit or credit cards. Important: mentioning these payment services is for contextual reference only. 788wib does not imply that any bank, mobile wallet or payment provider endorses or supports gambling. Always verify the available options in your account's cashier section, as availability may vary.

The minimum deposit amount varies by payment method and may be updated from time to time. As a general guide, 788wib is designed to be accessible for players across Pakistan — from Karachi to Peshawar — with deposit thresholds that suit a range of budgets. The exact minimum for each payment method is displayed at the point of deposit in your cashier. All amounts are processed in Pakistani Rupees (PKR) where applicable. We encourage you to set a personal deposit limit that aligns with your entertainment budget before funding your account.

Withdrawal processing times depend on the method chosen and whether your KYC verification is complete. Once your identity has been verified and your withdrawal request approved internally, processing typically takes between a few hours and several business days depending on the payment channel. Completing KYC before making your first withdrawal request significantly reduces processing time. If your withdrawal has been pending for longer than expected, contact our support team with your transaction reference number for a status update.

Withdrawals can be delayed or declined for several reasons: incomplete KYC documentation, unmet wagering requirements on bonus funds, a mismatch between the payment method used for deposit and withdrawal, or a pending security review. In all cases, 788wib will notify you via email with the reason. If you believe a decision was made in error, contact our support team at [email protected] and include your account details and the transaction ID for faster resolution.

788wib does not typically charge internal fees on standard deposits or withdrawals. However, third-party payment providers may apply their own transaction fees or currency conversion charges depending on the method you use. Any applicable fees on the 788wib side will be clearly disclosed in the cashier before you confirm the transaction. If you are unsure about a deduction you have not seen before, contact our support team for a full transaction breakdown.

Yes. 788wib offers a sports betting lobby that covers major cricket tournaments including Pakistan home series, ICC events, and the Pakistan Super League (PSL). You can bet on match winners, top run-scorers, wicket totals, live in-play markets and more. Coverage also extends to other T20 leagues and international fixtures. Markets are typically available several days before a match and update in real time during live play. Navigate to the Sports section after login to browse available fixtures and odds.

788wib hosts a wide casino library that includes live casino tables (live blackjack, live roulette, live baccarat, live game shows), slot games (classic slots, video slots, jackpot slots), and table games (virtual blackjack, roulette, poker variants). The live casino features real dealers streamed in high definition. The full game catalogue is accessible via the Casino section of your dashboard after login. Game availability may vary by region and device.

788wib displays odds in decimal format by default, though you may be able to switch to fractional or American formats in your account settings. Decimal odds represent the total payout per unit staked — for example, odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 if successful (including your original stake). Higher odds reflect lower probability but a larger potential payout. We recommend reading our How to Bet guide in the Help Centre for a fuller explanation before placing your first wager.

Yes. Live in-play betting is one of 788wib's core features. During active matches — including PSL fixtures, ICC cricket, football and UFC events — you can place bets on continuously updated markets as the action unfolds. Odds change in real time based on match developments. A stable internet connection is recommended for live betting, especially during fast-moving T20 overs. Please note that live betting markets can close very quickly, particularly on ball-by-ball cricket markets.

Some slot games and virtual table games on 788wib may offer a demo or free-play mode that allows you to try the game mechanics without using real funds. Live casino games — such as live roulette or live blackjack with real dealers — require real-money stakes and do not have a free-play option. The availability of demo mode varies by game provider. Look for a "Try for Free" or "Demo" option on the game tile in the casino lobby. Live chat support can confirm which titles currently offer free-play access.

788wib offers a welcome bonus to newly registered players who complete their first deposit. The specific bonus amount, percentage match and minimum qualifying deposit are detailed on the Promotions page of the platform and are subject to change. All welcome bonus figures shown on this site are illustrative unless the Promotions page explicitly states otherwise. Before claiming any welcome offer, please read the associated Terms & Conditions carefully — particularly wagering requirements, eligible games and expiry dates.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or sometimes the bonus plus deposit — before those funds can be withdrawn as cash. For example, a 30x wagering requirement on a PKR 5,000 bonus means you must place a total of PKR 150,000 in eligible bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus Terms & Conditions for exact details.

Yes, most bonuses on 788wib carry an expiry date. If you do not complete the wagering requirement within the stated time window — typically seven to thirty days depending on the promotion — the bonus and any winnings derived from it will be forfeited. The expiry timer usually starts from the moment the bonus is credited to your account, not from when you first use it. Always check the expiry terms before activating a bonus, and do not claim an offer unless you are ready to play through it within the stated period.

Once you activate responsible gambling tools such as deposit limits, loss limits, a cool-off period or self-exclusion on your 788wib account, promotional communications are automatically paused. We will not send bonus offers or marketing emails to accounts with active safe-play restrictions. This is deliberate — 788wib does not use promotional incentives to encourage users who have chosen to limit their gambling. Your responsible gambling settings always take priority over any marketing preferences.

788wib uses industry-standard encryption (TLS/SSL) on all data transmissions between your device and our servers. Personal data including your CNIC scan, payment details and account information is stored on secured servers with strict access controls. We do not sell or share your personal data with third parties for marketing purposes. For full details on how your data is collected, processed and protected, please review our Privacy Policy. If you notice any suspicious activity on your account, contact support immediately.

788wib provides a full suite of responsible gambling tools accessible directly from your account dashboard: Deposit Limits (daily, weekly or monthly caps on how much you can fund your account), Loss Limits (caps on net losses within a period), Wager Limits (maximum stake per bet), Session Time Reminders (on-screen alerts after a set time), Cool-Off Periods (24-hour to 6-week temporary suspension) and Self-Exclusion (permanent or long-term account closure). All tools take effect immediately when you reduce or restrict — no delays. Visit our Responsible Gambling page for full details.

788wib is strictly an adults-only platform. Access requires users to confirm they are aged 18 or above — or the higher minimum age required by the operator's licensing jurisdiction — at registration. Full identity verification (KYC) using a government-issued CNIC or passport is required before any withdrawal is processed. Any account found to belong to a person under the minimum age will be closed immediately, with all wagers voided and deposited funds returned. Please note that meeting the minimum age requirement does not by itself make gambling lawful in Pakistan — local laws apply.

You can activate self-exclusion directly from the Responsible Gambling section of your account dashboard — no need to contact support first. Choose a duration (from six months to permanent), confirm your decision and the exclusion takes effect immediately. Once active, it cannot be reversed for the chosen period. All promotional communications are stopped. If you are unable to access your dashboard, contact us via Live Chat or email at [email protected] — our team will process the exclusion on your behalf. If you need support beyond what 788wib offers, please speak with a qualified mental health professional in your city.

788wib does not claim to hold a licence from any Pakistani government authority, the PTA, the State Bank of Pakistan, or any provincial body. Pakistan's Prevention of Gambling Act, 1977 imposes restrictions on gambling activities, and the legal landscape for online gambling in Pakistan is complex. Users are solely responsible for verifying whether using this platform is lawful in their jurisdiction. Nothing on this website constitutes legal advice. If you are uncertain about your legal position, consult a qualified legal professional in Pakistan. 788wib serves users for entertainment purposes and is operated under an international licensing framework.